What kinds of information do we collect?
Information you provide
We collect the following information you provide us with directly:
- Your name;
- Your phone number;
- Your address;
- Your username, password and e-mail address when you register for a Travipharma account;
- Profile information that you provide for your user profile;
- Communications between you and Travipharma (e.g., we may send you Service-related emails);
- Client information
Log file information
We collect information that your browser sends whenever you visit our website. This log file may include information such as your computer's Internet Protocol address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
We do NOT gather your IP-address. We can never see your IP-address, even if you provide this option. You can change the visibility of your IP-address in your browser-settings. We are not able to identify you as a person. We will not compare the unidentifiable data we possess with other available information in order to determine your identity.
Analytics services (non-personally identifiable information only)
Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/.
All other services we use to gather information concerning the behaviour of our visitors follow hereunder. The information they gather are not linkable to a person and exclusively offer insight in the quality of our website and our services. This information is used to optimize our website and services.
Google Analystics: Analyses your visit to our site. It offers anonymous statistics.
Hotjar: Analyses your visit to our site. It offers anonymous statistics.
Facebook Business Account: During a visit to our website we link a pixel to your profile. This pixel can gather information in accordance with the privacy-, cookie- and user policy of Facebook. This data is gathered by Facebook and is inaccessible for us. We can, however, use this information with the services Facebook offers to offer advertisements. More information is provided by Facebook and is accessible via your Facebook profile à settings à privacy(policies).
Why do we gather this data?
How do we use this information?
We use all of the information we have to help us provide and support our Services. Here is how:
- remember information so you will not have to re-enter it during your visit or the next time you visit the Service;
- Testing and improving the expediency of our website and services;
- Chartering statistics, such as the number of visitors and traffic on our website;
- Diagnose and solve technical issues;
- Test and/or develop new products and functionalities.
We may use your information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
How is this information shared?
We will not rent or sell your (personal) data to third parties. We may share data if not in conflict with the General Data Protection Regulation, in order to be able to use the services of these third parties, unabated the responsibility of these third parties and us to handle this data with care and responsibility. We may also share available data in order to comply with a competent governmental order/issue of a governmental institution with sufficient and effective jurisdiction.
We are not responsible for data which is gathered, stolen or multiplied by a third party, without our permission, by an unlawful intrusion, a violation of a law or regulation, unabated our responsibility to take adequate measures to prevent such intrusion or violation.
Public user data/content
Information or content which you voluntarily make public via our website, e.g. user content, will become available to the public. Once you have published user content, the user content may be shared by others. All user content which you make public is searchable for other users, with a possible exception to your profile, depending on your privacy settings. Once you delete user content after publication, copies may remain visible via the cache memory or archive of the website. If other users or third parties have copies or saved this data, it will also remain available.
Change of control
Legal requests and preventing harm
We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.
Safety and security
Travipharma has taken appropriate technical and organizational measures by using the latest technologies to protect your information against loss or unlawful processing. We use safeguards to help keep the information collected through the Service secure and take steps (such as requesting a unique password) to verify your identity before granting you access to your account. However, Travipharma cannot ensure the security of any information you transmit to Travipharma or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. We request you to do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Travipharma, at all times. We are not responsible for the functionality, privacy, or security measures of any other organization.
The use of our website and the data exchanged, gathered and analysed is encrypted with an SSL-certificate. You can recognise it by the lock and green letters in the URL bar.
In accordance with the law, Travipharma does not retain data any longer than is required for attaining the purposes for which they were collected, unabated our responsibility to comply with legal duties, such as maintaining a just and good administration and data policy.
Right to access, object, change and to be forgotten
When you request access to your data, request a change to this data, object to our possession of that data or if you want to exercise your right to be forgotten, for example in case of incorrect, irrelevant or incomplete information, you can send a request via e-mail to firstname.lastname@example.org or in a letter to:
Third-party applications, websites and services
Our Service does not address anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.
Laws and regulations regarding data and privacy in foreign countries may differ from Dutch laws and regulations. The General Data Protection Regulation, which is applicable in the entirety of the European Union, is not detailed regarding all privacy-related topics. Laws and jurisprudence can differ per country, for example with respect to who qualifies as a minor. Dutch law is applicable to the use of our website and services.
How to contact us